RETURNS & EXCHANGES POLICY

Returns & Exchanges – J.artdecor

We want you to feel confident when purchasing from J.artdecor. If for any reason you are not satisfied with your order, please review our Returns & Exchanges Policy below.

1. Right to Return

In accordance with UK and EU consumer regulations, you have the right to return your purchase within 14 calendar days of receiving your order, provided that:

The item is unused and in its original condition

The item is returned in its original packaging

All accessories or components are included

Custom-made or personalised pieces may be excluded unless faulty.

2. How to Request a Return or Exchange

To request a return or exchange, please contact us at info@jhopkinsdecor.com
within the return period.
We will provide instructions on how to proceed.

3. Refunds

Once the returned item has been received and inspected, we will process your refund within 7 business days.

Refunds will be issued to the original payment method used at checkout.

4. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue.
We will arrange a replacement or refund at no additional cost.

3- SHIPPING & DELIVERY POLICY

Shipping & Delivery – J.artdecor

J.artdecor ships handcrafted pieces with care to ensure they arrive safely at your home.

1. Order Processing

Orders are processed within 2 business days after payment confirmation.
Once dispatched, you will receive a confirmation email with tracking information.

2. Shipping Times

Delivery times vary depending on your location and shipping method selected at checkout.
Estimated delivery times will be displayed before completing your purchase.

Please note that delivery times may vary due to customs clearance, public holidays or external factors beyond our control.

3. Order Tracking

You will receive a tracking number by email once your order has been shipped, allowing you to follow the delivery status online.

4. Missed Deliveries

If delivery attempts are unsuccessful due to absence or incorrect address details, the parcel may be returned to us.
In such cases, additional shipping fees may apply for resending the order.

5. Delivery Delays

While we do our best to meet estimated delivery times, delays may occur due to factors such as weather conditions, customs inspections or carrier issues.
If your order is delayed, please contact us and we will assist you.

6. Contact

For any questions related to shipping, delivery, returns or exchanges, please contact:
info@jhopkinsdecor.com