Dear Customer,
J.artdecor is dedicated to providing a complete and satisfactory shopping experience, from product selection to delivery to your home. To ensure that you receive your order safely and quickly, and have complete peace of mind in case of a return or refund, we have developed this Delivery, Return and Refund Policy.
1. Delivery Time:
The delivery time for your order is divided into two stages:
Separation and Shipping Time:
After payment confirmation, your order will be processed and separated within 2 business days. It will then be shipped via Correios (Brazilian postal service).
Shipping Time:
Shipping time varies depending on your location and the shipping method chosen at the time of purchase. You can calculate the delivery time directly on the Correios website using the tracking code that we will send you by email after your order is shipped.
2. Shipping Methods:
[Store Name] offers different shipping methods to meet your needs:
PAC: Most economical shipping, with an average delivery time of 5 to 10 business days.
SEDEX: Fastest shipping, with an average delivery time of 1 to 3 business days.
3. Order Tracking:
After your order is shipped, you will receive an email with the tracking code to follow the delivery status in real time on the postal service website.
4. Tips to Speed Up Delivery:
Confirm your registration details: Make sure the delivery address is correct and complete.
Pay attention to the confirmation email: Check if the shipping method and delivery time meet your expectations.
Track your order: Use the tracking code to follow the delivery status and avoid delays.
5. Delivery Delay:
In case of a delivery delay, you can:
Access the Post Office website: Use the tracking code to check the cause of the delay and contact the Post Office to request additional information.
Contact (Store Name): Contact us through our customer service channel so we can check the situation and assist you.
6. Absence at the Delivery Location:
If you are absent at the delivery location at the time of the delivery attempt, the Post Office will make two more attempts on subsequent days. If it is not possible to deliver the order, it will be returned to J.artdecor.
7. Loss or Damage to the Order:
In case of loss or damage to the product during transport, J.artdecor is responsible for resolving the problem and ensuring your satisfaction. Contact us through our customer service channel so we can analyze the situation and take appropriate action.
8. Return Policy:
J.artdecor guarantees the right to return the product within 7 (seven) calendar days of receipt, at no additional cost, provided the following conditions are met:
The product must be in its original packaging, without signs of use or tampering;
The product must be accompanied by all accessories and items that came with the original product;
The product must not have been used, washed, or repaired;
The product must have the invoice or sales receipt of the purchase.
9. Refund Policy:
The refund of the amount paid for the product will be made as follows:
Credit card: The refund will be made directly to the credit card used for the purchase, within 7 (seven) business days after approval of the return.
Bank slip: The refund will be made by bank transfer, within 7 (seven) business days after approval of the return.
10. Contact:
For questions, suggestions, complaints, or to request a return or refund of a product, please contact us through the following channels:
Email: info@jhopkinsdecor.com
11. Final Considerations:
J.artdecor strives to ensure that you receive your order within the expected timeframe and that you have a pleasant shopping experience. However, external factors such as strikes and adverse weather conditions may affect delivery.
